英语作文投诉信【实用5篇】
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英语投诉信【第一篇】
关键词：商业书信；撰写原则
一、前言
随着我国对外开放政策的进一步贯彻，我国的对外经济交往和贸易业务必将有更大的发展。在这些活动中，电子通信是一种先进的手段，管理信息系统为企业内部管理创造了良好的条件。但书信往来仍不失为一个重要的工具。
商业英语书信（Business or Commercial English Correspondence）有时只称为Correspondence，是指交易时所用的通信。在美国，常用Business Writing，它包括书信，电报电话、电传、报告书、契约书、明信片、回忆录，只要以商业英语表达的，均包含在内。商业英语书信，以常用英语为基础，加入商业术语以及商业习惯用语所组成。要熟练商业英语通信，通常从研究商业书信开始，依次研究其他文体。本文以此为主题来探讨其撰写原则。
二、英语商业书信的撰写原则
（一）正确无误
商业书信必须写得正确。正确不仅仅是指英语语法、标点符号、拼写等正确。商业信件的内容叙述得正确，既不能有遗漏，也不能言过其实。商业贸易离不开数字，对商业信件中的数字的正确性要特别加以注意。商业书信中常常离不开商业术语。一般常用的商业术语用字简洁，意义明确。使用得当，工作进行的顺利；使用不当，就会引起误解，造成混乱，甚至产生不必要的纠纷。因此，必须正确理解和运用商业术语，力争商业信件正确无误。
（二）内容完整
一封信必须要绝对的完整确实。当答谢来信时，最好提及那封信的日期、主要内容，甚至于编号。同时回答来信所提出的全部问题及要求。重要信更须注意完整和严谨。例如，接受对方的报盘时根据是什么（如报价单，信件等），因为这种信实际上已是成交的合同，此信发出后，对方收到，即对双方都有约束力。如果不完整，有漏洞，就有可能引起不必要的纠纷。例如：
The goods you ordered have been ready. Please let us know when we can expect to receive the covering L\C，upon receipt of which；we will effect shipment without delay.（你方订购的货物已准备好了。请告知我们什么时候能收到该订货的信用证，我们收到信用证，就会立即装运）。
（三）生动具体
信要写得生动、具体和明确。特别是要求对方做出明确反应的信，或是报盘承诺等，避免含混模糊、笼统和抽象。不过，并不是所有的商业信件都要具体。在某些特定的情况下，不但允许一般化，而且笼统些反而更适宜。有时，由于手头没有确凿的事实和数字，但为了“外交”、“策略”或交易的需要，也可以避免太具体。有时，为了有意识地让对方发表或形成他的意见，或者这些具体事实或数字是否列明都无关紧要，也可以不必具体。总之，该具体的具体，不宜具体的就笼统些，看需要而定。
所谓生动，就是将书信中要阐明的问题，活泼地表达出来，给看信者留下深刻难忘的印象。如何给读者好的印象，设身处地为读者着想：他需要些什么？他希望些什么？他的利益何在？以及他的问题核心是什么？总之抓住对方的中心问题，把握对方的心理，且尽可能强调对方的重要性，说服对方，达到通讯的目的。
（四）谦虚有礼貌
我们对外所写的商业书信要体现我国外贸政策，做到不卑不亢、得体脱俗、落落大方。既要遵守国际贸易习惯，又要维护我国利益。借以通过商业书信来往，发展与各国人民的友好关系，开展同各国的经济贸易。要谨防有意或无意泄露国家商业机密或其他机密。书信内容以写得有理、有利、有节为秒、注意礼貌，不要盛气凌人，避免强加于人。因此，要尊重对方，保持You-Attitude，多为对方着想。英语的礼貌用语有很多，如：Would you like to?Thank you for…值得注意的是，Would you like to引起的许多句子不是文句，而是一种很有礼貌的请求，所以后面不要问号。另外，礼貌也可说是一种策略。如要告诉对方好消息时，采用直接法，一开始就把好的消息写出来；如果要告诉对方坏消息时，采用间接法，开头说点别的，作为“缓冲”，然后才把坏消息以适度准确的语言表达出来。例如：
转贴于
“Thank you very much for your interest in my work；and also thank you for your kind invitation. I do believe I have an opportunity of visiting and working in your laboratory at an appropriate time. I would make a general plan after I finish my current work at hand；and send a report to my institute if necessary. As to its feasibility and future information in connection with the joint research，I would get in touch with you as soon as possible.”此信用缓冲手段作为礼貌策略来减轻拒绝的强度，使收信人感到写信人是周到而体贴的。
缓冲作为礼貌策略的另一种作用是通过作者谦恭的话语来强调团结合作，以显得不那么粗鲁、武断、自负、无所不知，这会使双方感到更亲近，有助于建立和维持和谐关系。如例句：“To maintain our plant’s peak efficiency，we are currently replacing some of our pasteurizing machine with newer models. I feel that the process of moving this heavy machinery into and out of the place may pose a safety hazard to any children present at the time”。
考虑对方的想法是对外贸易的重要原则之一。我们在对外商业活动中，既要考虑本身的利益，又要换位考虑；跳出自我的圈子，寻求既不损害我方的利益，又有利于对方的路子，这才是上策。在商业书信中要很好地表达这种观点。例如：
We thank you for your letter of June 18 and have pleasure to inform you that the catalogue you asked for has been airmailed under separate cover. （你方6月来信已收到，谢谢。兹奉告你要索取的目录已另由航空寄发）。
We would like you to enquire into the financial and credit status of a firm in Milan on our behalf. （请代为查询一下米兰一家商行的财务和信用情况）。
谦虚在书信交往中也很重要。谦虚会使你能委婉地推辞他人的要求，而仍然保持双方的友好关系，不影响日后的交易。尽快回复要答复的信件，如果你无法立即回复查询的信件，最好先将原因通知对方，且告诉对方何时才能有结果。此外，要尊重顾客的意见，即使顾客的建议非常愚昧，批评非常粗鲁，在回信时也不能“以牙还牙”，要控制自己的不良情绪，客客气气地回信。其实投诉者是朋友，一位“老商业”说，投诉对商业来讲是很好的礼物，有利于捕捉商机，改进产品，抢占市场的制高点。所以，要正确对待投诉，善待顾客。
（五）清楚简洁
清楚就是不含糊，能使对方一看就能完全了解你所要表达的意思，不致产生误解。切忌生涩难懂，也不要追求豪华、美丽、哗众取宠的词语。简洁是指简短利索，要长话短说，避免罗嗦和不必要的重复，用尽可能少的文字完整清楚地表达需要表达的意思。以下例句中的第1句中有许多无意义的词和句子，显得混乱不清，而第2句则紧凑简洁。
A1 With reference to your request for an extension on your note under date of March 20，we have considered the matter carefully and are pleased to tell you that we will be willing to allow you an additional ninety days to make payment on your note.
A2 We are pleased to allow you an additional ninety days to pay your note dated March 20.
要写好商业书信，除上述各点外，撰稿人必须具有较高的政策水平，精通标准英语，通晓贸易理论和实务，通晓术语，有熟练的从业艺术。此外，在信写好之后，还应该认真地、仔细地审阅一遍，核查信件是否能符合上述所说的几方面撰写原则。
三、结束语
综上所述，英语商业书信是我们对外商业活动中极为重要的工具，务必很好地掌握它。因此，我们必须不断提高自己的外贸业务水平、英语写作水平，也要加强自己的理论、政策和思想道德方面的学习和修养，以适应我国深入改革开放的需要，较好地完成外贸方面的工作。
参考文献
1、郝绍伦。商贸英语[M].电子科技大学出版社，1998.
2、王文贤。英文对外经贸业务函电[M].青岛海洋大学出版社，1997.
英语作文投诉信【第二篇】
Dear Sir or Madam,
I m writing to lodge the complaint about the poor quality of an air conditioner that I purchasedfromSun Appliance Company.
Frankly speaking, Sun Appliance has always been my favorite. On April 4,2007, I bought the air conditioner (serial number 12345)fromone of your chain store located in Lang Fang. The machine operated well at first, but ten days later, there was a fault that bothered me, that is, the fan made so much noise that I could not sleep well at night. Worse still, the cooling system didn t work well and the machine began to leak recently. Its poor quality ruined almost all my previous impression toward your products.
I strongly suggest that a repairman or a service engineer should be sent to my home without delay. I wonder if you could pinpoint the exact cause of the malfunction as soon as possible. If you can t, I am afraid that I will request for full amount of refund or a new air conditioner.
I would appreciate all your assistance in this matter. If you have any questions, please don t hesitate to contact me. Look forward to your re*.
Yours Sincerely,
Li Ming
英文投诉信格式及【第三篇】
开头：写明目的：投诉。
1。 i'm writing to you to plain about。。。
我写信是投诉。。。。。。
2。 i'm li hua。 i feel bad to trouble you but i'm afraid that i have to make a plaint about your restaurant。
我是李华。很不想给你添麻烦。可是，恐怕我不得不对你们餐馆进行投诉。
3。 i want to about the woolen scarf i bought from your pany。
我想要表达我对从你们公司买的羊毛围巾的不满。
中间：说明投诉问题、后果，并提出合理提议。
1。 in the first place， the food itoo saltand the water isn't served in time。 in addition， the music you broadcast itoo noisy。 under these circumstances， i find it hard to sit here having dinner quietly。
首先，食物太咸，水没有及时端上来。并且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在那里吃饭。
2。 it arrived on time the dabefore yesterday。 but when i checked it， i found a hole in the middle。 i waastonished because the hole waobviouand i didn't think you should neglect thideficiency（缺陷）。
它是前天按时到的。可是当我检查时，我发现中间有个洞。我很震惊，因为这个洞和明显，我认为你们不应当忽略这个缺陷。
3。 while i waon holidain hong kong about a week ago， i bought a green shirt for 300 hk dollarin your shop， but there seemto be something wrong with it。 when it'washed， it fadein colour。 now i can't wear it。
大概一周前我在香港度假的时候，我在你们店里花300港元买了一件绿色衬衫，可是看上去似乎有一些状况。当被洗的时候，它会掉色。此刻，我不能穿了。
4。 i have dialed your service number for several timebut it waalwaybusy。
我多次拨打你们的服务电话，但它总是占线。
5。 now thiproblem keepworrying me。
此刻这个问题一向在困扰我。
6。 to improve the situation， you can take the following measures。
为了改善状况，你们能够采取下头的措施。
7。 can you change a new one for me asoon apossible?
你们能够尽快给我换件新的吗？
8。 i insist you change a new one for me or give me a refund（退款）。
我坚持你们给我换件新的或者给我退款。
9。 how shall i send thiscarf back to you?
我怎样把这条围巾寄还给你？
结尾：期望给予研究，并期待对方尽快回复。
1。 thankfor your consideration。
感激你的研究。
2。 i'm looking forward to your earlreply。
期待着你早日答复。
3。 i believe you will take mplaint seriously。
我相信你会认真研究我的投诉。
4。 i'll appreciate it if mdemand imet。
如果我的要求被满足，我会十分感激。
5。 i hope you will give due attention to thimatter。
我期望你给予此事应有的重视。
其他句型：
1、I request you to arrange to replace this Walkman with another one， which must be in perfect working order。 Failing that， you must have a full refund。
2、We would have refund and hope that you could accept our sincere apology for the mess we made。
3、There are three ways we can handle this situation。
4、I am writing to inform you that I wish to move into a new room next term。 I would prefer a single room， as I find the present sharing arrangement inconvenient。
5、I feel terribly sorry to hear what you said。
6、Please forgive what we did to you and accept our sincere apology。
7、I am totally disappointed to find that …I can hardly beartolerate it any longer。
8、I request you to be kind enough to solve the problem as soon as possible。
9、There are some serious problems that deserve your close attention。 For one thing， … For another… Even worse…
10、We do value your business and friendship。
11、I am regretted to inform you that the heating system in the house stopped working a few days ago。
12、I want to plain in the strongest term about…
13、It is hard for me to understand…
14、I am really annoyed about it。
15、We will have him apologize to you on the day you appoint。
16、sth。 must be done about it。
17、I am writing to express my dissatisfaction with …I am writing to call your attention to the awful fact that …
18、I am afraid that I have a plaint to make。
19、I am not at all satisfied with…
20、I hate to bring this up， but…
21、We have municated with the concerned person， confirmed what you had plained， and punished him。
22、I am regretted to say that sth。 was incorrect。
23、We do wish you could be satisfied with what we have pensate for the trouble we made。
24、I will immediately attend to it so that I can give you a satisfactory response。
25、I am writing to you to plain about…
例文：
题目： You live in a room in college which you share with another student。 You find it very difficult to work there because your roommate always has friends visiting and has parties in the room。
Write a letter to the Acmodation Officer at the college and ask for a new room next term。 You would prefer a single room。 Explain your reasons。
例文：Dear Sir or Madam，
I am writing to expressair regarding acmodation。 I would prefer to move into a single room next semester， as I find the present sharing arrangement inconvenient。
I must explain that the reason for my dissatisfaction is my roommate‘s inconsiderate behavior。 For one thing， his friends are constantly visiting him; for another， he regularly holds noisy parties。
To solve this problemsurmount this difficultyimprove this situationcrack this hard nut， I hope to draw the attention of the authorities concerned。 I am sure you will aGREe that the only solution for me is to move into a room of my own。 Therefore， I would be grateful if you could find a single room for me， preferably not in the same building but as near to the college campus as possible。
Yours sincerely，
Li Ming
翻译：
问题：你住在一个在你与另一个学生分享的大学的房间里。你发现很难在那里工作，因为你的室友总是有朋友来访，并在房间里有聚会。
给学院的住宿主任写一封信，并要求下学期一间新的房间。你会喜欢一个单人房间。解释你的理由。
例文：亲爱的先生或女士，
我写信是为了表达对住宿的不满失望担忧。下个学期我宁愿搬进一间单人房，因为我觉得此刻的分享安排不方便。
我必须说明，我不满的原因是我的室友不顾他人的行为。一方面，他的朋友们不断地拜访他；另一方面，他经常举办喧闹的聚会。
为了解决这个问题克服这个困难改善这种情景破解这个难题，我期望引起有关当局的注意。我相信你会同意，我唯一的解决办法是搬到一个我自我的房间里。所以，我将不胜感激，如果你能为我找到一个单一的房间，最好不要在同一栋建筑，但尽可能靠近大学学校。
谨上，
英语作文投诉信【第四篇】
Dear Mr. John ,
I'm one of your I'm now writing and behave of the resident 's association to complain about your making disterb others' normal lifes.
Since you moved in the building three months ago we have received many complaints about your bad behaviors. According to the complaints you have shown very little consideration for the other residents of the example ,you often turned on the music very loudly till every weekendyour extremely noisey partys last until the early hours of the next morning so that other residents can not have a good words though some residents have talked to you about the noise you made your behavior has no improvement.
A harmony community's life needs every resident's course you are no hope you can realise and stop your improper behavior as soon as you do something to improve the present situation,we will have no other choice but to take legal action.
Your's sincerely
LinYue
英文投诉信格式及【第五篇】
英语投诉信范文之一
[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using “Li Ming” instead.
Dear Sir，
I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.
After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperture range from 0℃ to 9℃。
This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？I hope that my problem will get your kind consideration.
Yours faithfully，
Li Ming
[文章点评]
这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。
英语投诉信范文之二
Dear Sir：
With reference to our order No. W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely，
Li Ming
英语投诉信范文之三
Dear Mr. Chang：
On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.
Needless to say，we have suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.
Sincerely yours，
Li Ming