商务打电话礼仪英文

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商务电话礼仪常用英语

1.常用词汇

区域号码Area code

投币电话Coin call

会议电话Conference call

信用卡电话Credit card call

电话干扰Crossed lines

直拨电话Direct dial call

国内电话Domestic call

分机Extension

分机号码Extension number

交换台号码Exchange number

公用电话Public telephone

长途电话 Long distance call

市内电话Local call

传话机Mouth piece

对讲机系统Intercom system

国际电话Overseas call

同线电话Party line

无线电话Radio telephone

电话本Telephone book

电话亭Telephone booth

电话号码Telephone number

电信局Telephone office

通话次数表Service meter

2.常用礼貌句型

(1)自报家门

这里是青海贸易公司的Tina Hao。我能为您做些什么?

This is Tina Hao of Qinghai Trading Company. May I help you?

(2)听不清楚

对不起，我没听懂您说的话。Sorry. I didn't get what you said.

我听不太清楚.I can't hear you very well.

通信效果不太好.We have a bad connection.

我听不太清楚您说的话.I can't catch what you are saying.

发生上面的情况，您可以请对方再重复一遍，您可以说:

能请您再说一遍吗?Could you repeat that,please?

您能再说一遍吗?Would you say that again?

(3)请对方说慢点

您能再说慢一点吗?Would you speak more slowly?

您能再大声一点吗?Could you speak up/out a little?

您能再说清楚一点吗?Would you speak more clearly?

(4)帮忙转分机

请帮我转分机211. Please connect me with extension two-one-one.

请帮我接人事部好吗?

Could you put me through to the personnel department, please?

(5)他在忙线中

他现在正在接另一个电话.tie's on another line right now.

他正在接长途电话.有什么我可以帮您吗?

He's talking a long-distance call now,what can I do for you?

抱歉.他正在打电话.Sorry. his line is busy.

(6)请对方稍等一下

您能稍等一会儿吗?Could you hold a moment .please?

您能稍等一会儿吗?Can you hold ?

请稍等一下.他马上来接电话.Just a moment. He is on his way now.

(7)现在不方便接电话

她现在有客人。She has a visitor at the moment.

他正在开会。He is in a meeting now

很抱歉，我正好要出门。可不可以稍后再打给您。

I'm sorry, but I was just on my way out. Can I get back to you later?

他有来上班，不过现在不在座位上.He's here but he's not at his desk right now.

他还没到办公室。He hasn't come to the office yet.

很抱歉，他刚才外出了.I'm sorry, but he is out right now.

(8)在休假中

他今天休假.He is off today.

商务打电话礼仪英文用语

基础会话

1. leaving a Message (留话)

学习重点：找某人听电话

表示某人不在

表示要留话

留下自己的联络处

询问如何拼对方的姓名

会话1

留下联络处

A：This is Deng—Robert Deng from Taiwan. I‘d like to speak with your Director.

我姓邓，台湾的Robert邓。请您们主任听电话。

B:Mr. Jones is not in right now. May I take a message?

Jones 先生现在不在，您要不要留话?

A：Yes. Could you ask him to call me at the Hilton Hotel， Room No. 579?

好，请转告他打电话到希尔顿店，579号房来找我，好吗?

B:Certainly， Mr. Deng. Hilton Hotel， Room 579?

没问题，邓先生，希尔顿579号房吗?

A：That’s right. Thank you.

没错，谢谢您。

词语

is……我是……。在电话中说明“我是谁”时，是用“This is……”，而不是“I am”。

‘d like to……等于“I would like to……”——“我想……”。“would like”为“want”的客气用法。

with …… 找……听电话;与……讲话

在(家、办公室)中。此处的“in”不是介系词，而是副词。

now 现在。“right”为副词，意思是“正是”，为强调的用法。

a message (帮人)留话。“take”是“记下;记录”，“message”是“口信;传话”。

n. “No”是“number”的缩写，通常放在数目字的前面，表示“第……号”，如“No. 3”，即是“第三号”。

8. certainly adv. 当然可以;好(口语用法)

关键句型

CALLER：请转告他打到……找我

Could you ask him to call me at……?

这句型适用于找不到对方，或对方有事不能前来接听时，留下自己的联络处，请其回电。

“at”之后可接地点或电话号码。“could”是请求或征询时的助动词，用于请求、委托时，语气谦和客气。

同义句

Would you tell him to call me at……?

Could you inform* him that I can be reached* at……?

Would you have him get back to me* at……?

inform v. 通知

reach v. 能联络得到

get back to (someone) 回(某人)电话

RECEIVER：他不在，您要留话吗?

I take a message?

这句话适用于“某人”只是暂时不在，而仍会回来之时。请对方留话即表示自己将告知“某人”，请其主动联络，而不必劳烦对方再打来。“may”是用于请求或征询时的助动词，也可用“can”代替，不过“may”在语气上较为客气。

同义句

Mr. Jones is out* at the moment*. Would you like to leave a message?

Mr. Jones is not available* right now. May I give him a message for you?

Mr. Jones is away from his desk*. Can I take a message?

out adv. 外出;不在

at the moment 现在;此刻

available a.是指“找得到人;在此处”的意思

away from one’s desk不在位子上