英文道歉信 小学生 英文道歉信大全

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英文道歉信 小学生 英文道歉信篇1

we are sorry to learn of the unpleasant experience you had encountered during your last stay with us on jun. 13-15, 1999 as incorrect amount was charged onto your visa card account, it should be rmb 6787 instead of rmb

we have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.

mr. shen, attached is copy of your hotel bill and amended visa card voucher with correct amount indicated for your reference and perusal. if you have any queries, please do not hesitate to contact us.

once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to china world hotel in near future.

your sincerely

alfred zhuang

front office manager

英文道歉信 小学生 英文道歉信篇2

亲爱的客人：

您好!首先请允许我对您遇到的预定没有房间的问题给您带来的`不便致以真诚的道歉。由于近来客人较多，客房紧张，导致有些客人无法入住，我们深感抱歉。

我们可以介绍您去与我们同等档次的酒店，还有不知您方不方便把您的姓名和联系方式留下，如果有了房间我们会在第一时间通知您并免费接您回来，为了表示我们的歉意，我们决定在您入住时给你一定折扣折并免费提供早餐。

祝您过得愉快!

xxx酒店

20xx年x月x日